While on vacation, we got a call from our Water billing company and they said over 100k gallons of water was being used. We rushed home to find out our entire finished basement was saturated.
Alpha One Restore responded quickly over night and extracted thousands of gallons. Within 2 weeks he packed out all our contents and performed excellent mitigation services, ready for repairs. Jay had a swift and hard-working crew that we enjoyed. He provided thorough communication and walk through this process step by step with us.
Alpha One Restore leads by example.
– Mr./Mrs. Mayes
What Collin and Denton Counties say about Alpha One Restore
Our newly purchased home had a leak that created water damage in several areas - from the 2nd floor through the ceiling down to the ground level. Jason was quick to respond, very knowledgable and explained to us what needed to be done in a way that relieved our anxieties and fears. He also oversaw the water damage repair process. I enthusiastically recommend Jason for any restoration service you need! Jay and his team were beyond professional, they helped walk us through everything and were so respectful of our home during the water damage restoration process. They were diligent when it came to taking photos and documenting everything for our insurance claim. It was a pleasure working with Alpha One Restore during an incredibly stressful time. I called Jay to come clean after i had a new HVAC and insullation installed. Dust was everywhere and he was very responsive and flexible with the scheduling to meet my needs. Also very fair and reasonable. I would highly recommend his services! I called Alpha One Restore when my house flooded, Jay came out with a crew within an hour. They started the water damage cleanup right away and helped save my floors. Their team was very professional, I would recommend this company to anyone in Prosper. Thanks for all the help. We had a pipe and leak all over our home while we were on vacation. The only silver lining of the whole fiasco was that we hired Alpha One Restore. Jay took control of the entire water damage process from removing the water to repairing what was damaged. I can't thank him enough for helping me in a really stressful time. I have never had to use a fire damage restoration company before a month ago, but I can still say Alpha One is one of the best restoration companies out there. Fantastic customer service and communication throughout the cleanup. Mark and Jay are awesome. We had an issue with a water leak at our home and Mark had Jay the lead technician come immediately to identify if had an issue. The team was very honest with their findings and I enjoyed that they are a local team as well. I highly recommend reaching out to them for any restoration needs! Jay helped me with water damage repairs after a leaky roof wrecked havoc on our home. Very professional and good at what they do. Thank you sir. A water heater that was in my attic, great location for it - I know, leaked through the ceiling, walls, floors. It caused quite the mess. Alpha One dried out my place, removed the damaged materials and repaired what could be salvaged. Now it looks even better than before the water damage. Highly recommended. Jay is a real standup guy. He went above and beyond when his team performed sewage cleanup at my home. I'd recommed him 100%. The water pipe in my living room broke, flooding the entire room. Called Alpha One Restore for water removal service. They arrived within 20 minutes and stopped the water and extracted in less then an hour . I am very happy with the team and their work. My attic had extreme mold growth and Alpha One Restore handled it with extreme professionalism. The level of customer service provided, as well as the quality of the work, left me pleasantly surprised! They will no doubt receive my recommendation in the future. Jay was great to work with. Extremely professional and quick to address all the issues. Highly recommend these guys! Staff members were very courteous and helpful. On a holiday, the company even came to give a quote on water damage restoration. It was a great experience to work with Alpha One Restore, who are very reasonable, efficient, and clean up as if they weren't even there. Their services are highly recommended!We really appreciate all your help. From the very first call to the assessment and getting the job done. My highest recommendation goes to Alpha One Restore for the professionalism they displayed on the phone, their timely execution, their respect for appointments, and their outstanding politeness. I was under a lot of stress and dealing with Alpha One Restore has been hassle-free from the beginning! I would like to thank them for their timely and professional service. I was very pleased with the level of service we received from Alpha One Restore when it came to cleaning and replacing sewer lines. Whenever we needed them, they were professional, reasonably priced, on time, and kept their work area clean. It was a good decision to choose them after comparing quotes from a number of plumbers. Jason from Alpha One Restore really helped me out. We had a pipe burst in our home causing all sorts of issues. Jason and his team arrived right away cleaned up the water and repaired the damage. Highly recommend. Our apartment had fire damage and we ended up call Alpha One Restore for the Fire Damage Restoration service. Their team were prompt, responsive, and a pleasure to work with. They answered all of my questions as I was very worried. They treated our belongings like they were their own and ensured the process went like clockwork. I 100% recommend Alpha One Restore. They exceeded our expectations. Jason and his crew are top tier in the disaster-restoration field. My house had mold in it and right when he walked in he was able to smell it. Not only did he notify me and show me; he brought proper equipment in to make sure it was dealt with in a timely manner. He knows I have babies and that was the most important thing to him; to make sure we had a livable environment. Good Job Jason and his crew. My favorite aspect of this company is that they took into consideration the clients they were helping and their families. I can tell they knew the pain and struggle of such loses to my home, so it brought me so much joy to see that there can be genuine people that can sincerely care for somebody that is a complete strainer to them, like myself. Thank you to Mr. Canahai and his team. god bless you guys . It was a night I’ll never forget, my wife was making her famous enchiladas and the oven caught on fire (the famous enchiladas have a whole other meaning now lol) but our kitchen cabinets were completely ruined all our walls in the house black covered in soot our furniture as well.We we’re overwhelmed displaced and didn’t know what Else to do. My uncle sent me Jason’s number from AlphaOne and we are so glad we asked our uncle for assistance, because after the 1st day of Jason Inspection all our stress and worries we’re gone. Jason explained the whole process from helping with all our contents, removal of burnt cabinets walls and so on in the kitchen, to cleaning tHe entire house from top to bottom. Jason was very knowledgeable and explained the equipment that he is using to remove the fire odor from our home. We are glad that we called Jason because we’re pretty sure if we called anyone else we wouldn’t have had the treatment that AlphaOne gave us. We are currently in the process of repairs, Jason referred us to a great contractor to help with the repairs.Thank you AlphaOne for restoring our home..heck our lives!- Steve Excellent customer services. Easy to work with, professional, and good results. I’d use them again. As a construction company who performs repairs after catastrophic events, we see tons of different restoration company’s throughout Texas who are reputable and well equipped to take care of homeowners. Jay with Alpha One Restore out of the DFW area is one of them. Very trustworthy company, ethical and knowledgeable in the industry. We highly recommend them, as a company within the construction industry.Regards I'd recommend Jay and Alpha One Restore for emergency water damage cleanup to anyone in the Prosper area. Great communication, on-time and an attention to the small details that you don't see too often these days. Definitely get in touch with the man Jason. Professional and attentive to all concerns I had. Quick to pick up the phone if available and if not quick to text you back that he will indeed call you back.That reinsurance for my wife was a big plus. Made life easy lol. Jay and his team did an amazing job with drying my house out from water damage.. I would use their services if ever needed..